Refund & Cancellation Policy

This policy explains how billing, cancellations and refunds work for SmartLayer subscriptions sold by Smart Layer LLC. It is part of our Terms of Service.

What you are buying

SmartLayer is an online software service. Access is delivered digitally through your web browser as soon as your account is created or your subscription starts. Nothing is shipped, so there are no shipping costs, delivery times or returns of physical goods.

Free trial

• New accounts get a free trial that lasts 24 hours and includes 500K tokens of AI usage.
• No payment details are needed to start the trial, and the trial is never charged.
• When the trial ends, AI features pause until you choose a plan and subscribe. We will not start a paid subscription without your confirmation at checkout.
• One free trial per person or business.

Subscriptions and renewals

• Paid plans are billed monthly, in advance, in US dollars (USD). Taxes may be added where required.
• Your subscription renews automatically each month on the same date until you cancel.
• Upgrades take effect immediately; you are charged the prorated difference for the rest of the current month. Downgrades take effect at your next renewal.
• Unused tokens do not carry over to the next month.

How to cancel

• You can cancel at any time from the billing section of your account, or by emailing [email protected] from the address on your account.
• Cancellation stops future renewals. You keep full access until the end of the month you have already paid for, and you will not be charged again.
• Your uploaded files remain available to download until your account is closed.

Refunds

• First 7 days of a charge: if you request a refund within 7 days of a payment and have used less than 20% of that month’s token allowance, we will refund that payment in full.
• Billing errors: duplicate charges, charges after a confirmed cancellation, or any other charge made in error are always refunded in full.
• Service problems: if a fault on our side kept you from using SmartLayer for an extended period, contact us and we will offer a refund or credit for the affected time.
• Outside these cases, payments for a month that has already started are not refundable, but you can cancel at any time to avoid future charges.

How to request a refund

Email [email protected] with the email address on your account and the date of the charge. We reply within 1 business day. Approved refunds are returned to the original payment method; depending on your bank, they usually appear within 5–10 business days.

Please contact us before disputing a charge with your bank. We can usually resolve billing questions faster.

Contact

Smart Layer LLC
[email protected]